Mission: "To facilitate trouble free computing for all concerned by providing quality service, value for money and efficient back up by way of prompt solutions for all storage devices".

Hot Touch Electronics provides the entire spectrum of services covering all storage devices. Making start by providing component level repair and service for floppy disk drives, hard disk drives and cartridge tape drives. Today, we are providing support to all the storage devices being used in computers. Be it hard disk drive, Compact disk drive, CD-writers, Magneto Optical Drive (MOD), and Digital audio Tape drives (DAT), Digital Versatile Drives (DVD) Digital Linear Tape drives ( DLT ) and Zip drives etc.HTE provides complete storage solutions for all storage devices. Apart from the servicing of storage devises, we also do data recoveries hard disk drive and tape media’s

1. Examples of Data Loss Situations
2. The Recovery Process
3. Recovery Pricing for Single Hard Drive / Tape Media
4. Turn-Around Time

1. Examples of Data Loss Situations - Hard Disk Drives

Recovery from physical and logical damage due to mechanical and electrical failure, Software corruption or human error. Computer won't boot, Inaccessible drives and partitions, Applications that are unable to run or load data , Corrupted data ,Virus Hard disk component failure, Hard disk crashes ,Fire & water damage, Media surface contamination and damage, Accidental reformatting of partitions, Accidental deletion of data.

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2. The Recovery Process Each recovery case begins with a free evaluation to determine the potential for recovery. The initial diagnosis determines whether the media is accessible to our lab equipment. If the media is inaccessible our lab will test the components and closely examine its internal health to determine the extent of physical damage. Recovery of crashed hard disks often involves replacing failed or damaged components in a clean environment and using specialized hardware and software tools to create the raw image. Failed components typically include electronics, read/write heads, head assemblies, magnets & drive motors. HTE Data Recovery Labs programmers have created a full set of software tools used by our technicians to analyze, fix & recover data from raw images of all operating systems. Once a recovery has been successfully performed, file lists are created and data validity is checked.

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3. Recovery Pricing for Single Hard Drives DATA RECOVERY CHARGES IF THE HARD DISK IN DETECTING CONDITION:- PLATFORM AMOUNT IN RS. DOS / WIN-98 / WIN-2000 PROFESSION. 3000/- EACH N T / WIN-XP / WIN-MILLENIUM / 0S-2,WIN-2000 SERVER / WIN-2000 ADVANCE SERVER. 4000/- EACH NOVELL – VERSION 3.2 & 4. 7000/- EACH UNIX / LINUX / XENIX. 8000/- EACH For Media problem hard drives we will be giving estimation after inspecting the drive. Each data recovery case has its own unique characteristics. Based on the the File-system type. (Various Windows systems such as FAT32 and NTFS, LINUX or UNIX)

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4. Turn-Around Time HTE has geared its entire service to recover your data as fast as possible. When dealing with such a wide variety of problems, estimating time before the problem is diagnosed is difficult. That is why; each recovery case starts with a free evaluation. The free evaluation is started immediately on receipt of the media and generally takes 2 to 4 hours to complete. The process involves several hours of work and testing. Complete recovery turn-around time including analysis and recovery is usually between 1 and 2 days. Some severe cases can take considerably more time.

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Onsite Service

This service is available for situations where immediate shipping to our labs is not feasible or desirable. A tech or team of HTE can be dispatched to stabilize and analyze the circumstances of your failure.

TERMS AND CONDITIONS:-

1. The material has been accepted for service subject to internal verification. Should we find the material to have been tampered misused, components removed; the material will be returned without repairs.

2. Acceptance of the material (s) and completion of the job is subject to availability of spares. If the material is not repaired the same will be returned to the customer.

3. While every effort shall be made to take proper care of customer’s material the company assumes no responsibility for loss or damage due to theft, fire, flood or any other unforeseen circumstances beyond its control.

4. Accessories (if any) are accepted under customer’s risk and the company is not responsible for the accessories not recorded in the customer’s delivery challan or material receipt acknowledgement.

5. No workmanship warranty is extended beyond Sixty-Days (60) days for the serviced material. If the material is received back for rework within the warranty period, its rectification is subject to availability of spares. Only service charges (if applicable) will be refunded in case of non-reparability of rework material.

6. Defective parts or components will not be returned to the customer under any circumstances. Company assumes no responsibility what so ever if the equipment is not collected within 30 days from the date of Material Receipt acknowledgement.

7. All the payments to be made through CASH or DD in favour of “HOT TOUCH ELECTRONICS” Payable at Bangalore.

8. Handling & Courier charges are extra outside the BANGALORE CITY limit.